FREQUENTLY ASKED QUESTIONS

 

Where are your prints made?

Los Angeles, CA.

What kind of paper do you print on?

All images are digitally printed on lustre paper.

Do you offer any other sizes that aren’t listed?

The sizes you see are the only ones we currently offer. Please contact us to inquire about custom orders at contact@natenvoyage.com.

Do you offer framing?

Yes we do. More info and pricing can be found on our product pages or below.

FRAMING OPTIONS

How long will it take to receive my print?

Please allow up to 5 business days for unframed prints and up to 10 business days for framed prints to ship. For expedited orders please contact us at contact@natenvoyage.com. Tracking information will be provided once your order has shipped.

US orders are shipped via USPS Priority Mail or FedEx Ground and arrive within 3-5 business days. For international orders, please expect your print to arrive anywhere between 2-3 weeks. International orders are shipped via USPS first class international. 

Is shipping free on framed prints?

We charge a fee of $10 for flat rate shipping on all items. Express shipping is available for $30 and will be shipped FedEx 2 day delivery. We currently do not offer framing on international orders. 

Do you accept returns?

We currently offer exchanges on prints if you are unsatisfied with your purchase. We are not able to offer returns on framed purchases. Occasional exceptions for refunds can be made on a case by case basis.

If your order was damaged in transit please email contact@natenvoyage.com.

Will I be charged sales tax?

If you’re a California resident, 9% tax will be added to your order.

Can I pay with a credit card?

We accept all major credit cards.

How are the prints packaged?

Prints are rolled and shipped in a tube. Framed prints are shipped in secure padded boxes according to their size.

Do the print images accurately display what the print will look like in person?

Certain areas in a photograph will be in focus while others areas are rendered as soft focus. This condition is known as depth of field. The levels of light can vary within a photograph. If you have any questions please do not hesitate to email us at contact@natenvoyage.com

What are the dimensions of the border around the image?

All prints have a white border around the edge. 

16" x 20": 1.25" border

24" x 36": 1.5" border

30" x 40": 1.75" border

36" x 48": 2" border